"Twitter is paramount for a train operating company and it merits the investment we have put into it"
Ally Dear, FCC’s Digital Customer Engagement Manager - 24TH July 2013
prweb.com
Ally Dear, FCC’s Digital Customer Engagement Manager - 24TH July 2013
prweb.com
"My determination as the new managing director of First Capital Connect is to put our passengers at the heart of our business."
New FCC MD David Statham - 18th June 2013
brightfm.net
New FCC MD David Statham - 18th June 2013
brightfm.net
“We are always looking at ways to improve the passenger experience and I am confident customers will notice a difference when using our station facilities."
FCC MD Neal Lawson - 16th Feb 2013
biggleswadetoday.co.uk
FCC MD Neal Lawson - 16th Feb 2013
biggleswadetoday.co.uk
"our Twitter service now operates around the clock offering one-to-one journey advice"
FCC MD Neal Lawson - 4th Feb 2013
Source
FCC MD Neal Lawson - 4th Feb 2013
Source
“Safety really does start at the front line in First Capital Connect.”
FCC head of safety and environment Mark Underwood - 24th Feb 2012
whtimes.co.uk
FCC head of safety and environment Mark Underwood - 24th Feb 2012
whtimes.co.uk
"The trains are designed for crush loads that are even more severe than what we put on the train, so the train is well able to cope with the crowding".
FCC MD Neal Lawson - 11th Feb 2010
Source
Source
“every train in the peak hours would be eight carriages”
Elaine Holt, Managing Director First Capital Connect April 2006
"We have targets set out below, however we are aiming for 100% and not simply to exceed our targets"
FCC Performance Website
Source
Source
“Safety really does start at the front line in First Capital Connect.”
"The problem that we have is that the trains we have inherited and quite old"
FCC idea Website - 3rd Feb 2012
Source
Source
"Performance has not just bounced back,it's as good as it's ever been and strengthening"
FCC MD Neal Lawson - featured in Rail Professional Magazine
"things are looking to be back to normal on Thameslink"
FCC MD Neal Lawson
"We’re constantly working hard so you have a great journey every day"
FCC website 21/2/2012
We're obsessive now about customer feedback and getting things right"
FCC MD Neal Lawson
"Choosing the right time to leave on any car journey is never easy. What will the traffic be like? Then there's the cost of petrol and parking, not to mention the wear and tear on the driver (and your car!).
We're CONVENIENT with regular trains every hour"
FCC Website 12th Jan 2012
"I can be a bit of an old toughie sometimes
- evening peak restrictions at the beginning
of the franchise made me quite notorious"
MD of First Capital Connect Elaine Holt - Rail Professional